About me

I am a Restaurant Supervisor and IT Professional with experience leading teams, managing daily operations, delivering exceptional customer service, and supporting technology infrastructure. My diverse background allows me to combine operational leadership with strong technical problem-solving skills.

In hospitality, I focus on guest satisfaction, staff development, scheduling, quality control, and operational efficiency. In technology, I bring experience in IT support, networking, system administration, and troubleshooting. This unique combination enables me to improve processes, enhance team performance, and contribute to organizational success.

Experience

  1. Restaurant Supervisor

    2026 — Present

    Red Lobster — Saskatoon, Canada

    • Lead team performance and guest experience across shifts, enforcing service standards and accountability.
    • Coach staff, manage scheduling, run quality checks, and resolve escalated issues quickly.

  2. IT Officer

    2022 — 2023

    Grace International — Chitwan, Nepal

    • Managed IT infrastructure including workstations, servers, networking equipment, and supporting services.
    • Supported user access controls, system updates, and vendor coordination for hardware and software requirements.

  3. Computer Operator / Data Entry & Systems Support

    2021 — 2023

    Department of National ID and Civil Registration — Kathmandu, Nepal

    • Operated registration and verification systems with a focus on data accuracy and process reliability.
    • Provided system troubleshooting and coordinated follow-up with technical teams when required.

Education

  1. Sir Sandford Fleming College

    2023 — 2025

    Wireless Information Networking — Peterborough, ON, Canada

  2. Oxford College of Engineering and Management

    2016 — 2021

    Bachelor's of Computer Applications — Nawalparasi, Nepal

  3. Aroma College of Applied Science and Management

    2013 — 2015

    Computer Science — Chitwan, Nepal

Core Strengths

  • Team Leadership & Coaching
    90%
  • Operations & Shift Management
    87%
  • Guest Experience & Service Standards
    92%
  • Scheduling, Training & Accountability
    85%
  • IT Systems & Troubleshooting
    88%

Get in Touch

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